Client Services

Training

Each member company is provided with dedicated training services. The initial training ensures that the company administrator and all users are comfortable with the system. Additional training can be arranged as required by separate arrangement.

Support

RI3K offers a telephone Help Desk, email support and online help.

• Help Desk

  Users can call our London Help Desk with any query for an instant response (during the published local hours). Callers outside of the published hours can leave messages for return calls immediately on the office opening.

• Email

  RI3K Client Services can alternatively be reached via email. Normally, email enquires are addressed within 15 minutes of receipt during our published opening hours, either by return email or telephone.

• Online Help

  A comprehensive library of online guides, contextual help and tutorials is available for all users. They are ideal for those wishing to self-train, or as a reference.

Feedback

The Client Services team consistently invites and acts on user feedback. It forms an important part of our enhancement process where repeat enquiries help us identify process or usability difficulties.

• RI3K User Group (RUG)

  RUG was set up to obtain a consistent marketwide opinion on functionality issues. It is attended by representatives from most user groups: buyers, brokers, Lloyd’s Syndicates, company carriers and market bodies (such as LMP and XIS). All feedback is analysed and discussed with RUG to ensure (where possible) marketwide acceptance to any changes to the system.